How can we help you?
ORDERS
- What is my right to cancel?
- Do I need to sign for my parcel?
- The item I have received is incorrect/damaged
- Where is my order?
- Can I cancel or amend my order?
- When will I be charged?
PAYMENT
- My order has been cancelled, however the sale/ promotion has now ended
- My promotional code does not work
- I forgot to enter my code at checkout, can the discount be applied?
- Can I enter more than one promotional code?
- What payment methods do you accept on teva-eu.com?
- Are my payment details safe on teva-eu.com?
RETURN & EXCHANGE
- Do you refund delivery charges if I return an item?
- How do I initiate a warranty claim for an item purchased on Teva-Eu.com?
- Can I exchange my item for a different style?
- What if the item I request for an exchange is out of stock?
- What is your returns policy?
- How do returns and exchanges work?
PRODUCT INFORMATION
- How can I make sure I am buying an authentic Teva product?
- How can I clean and protect my Teva shoes?
- What is the warranty on TEVA products?
- Do you offer a repair service?
- Why does the shoe box show a different size to the one I ordered?
- What if the style, colour or size I want is not available online?