Clean & Care

• Can I put my TEVA shoes in a washing machine?
• How can I clean and protect my Teva products?

Account & Order Assistance

• Do you price match?
• I am having problems logging into my account.
• What is Verified by Visa/MasterCard Secure Code and American Express Safekey?
• How do I use my promotional code?
• How can I get a discount or promotional code?
• Do you offer a gift wrapping service?
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Delivery Assistance

• ★ Delivery Updates COVID-19
• Which delivery methods are avaliable?
• What if I am not available when delivery is attempted?
• My tracking shows my parcel has been delivered however I cannot locate it. What should I do?
• Do I need to sign for my parcel?
• How can I track my parcel?

Returns & Exchanges

• How do I return my order for a refund or exchange?
• How long will it take for my exchange to arrive
• What do I need to include in with my return?
• I did not purchase my item from your site. Can I still return through you?
• Do you refund delivery charges if I return an item?
• Can I exchange my item for a different style?
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Warranty

• What if my footwear is damaged by accident?
• What happens if my warranty claim is not accepted?
• My product was purchased over a year ago. Can I still return it for a warranty claim?
• The product I submitted for warranty evaluation has been returned back to me. Why?
• What is considered a manufacturing defect?
• How do I initiate a warranty claim for an item purchased on teva-eu.com?
See all 8 articles